Shipping Policy

ZonoWellness Shipping Policy - Domestic Orders (UK)

Effective Date: 14/08/23

Welcome to ZonoWellness! We are excited to have you as a valued customer. This Shipping Policy aims to provide you with clear information about our shipping procedures and practices. By placing an order with us, you agree to comply with the terms and conditions outlined below.

Shipping Costs and Pricing Transparency: We are pleased to offer FREE SHIPPING for all domestic orders within the UK. At ZonoWellness, we prioritize transparency, and we want you to be fully aware that there are no shipping charges for orders shipped within the UK.

Transit Time: For domestic shipments within the UK, the estimated transit time is approximately 5-7 days (Monday to Friday).

Handling Time: We also want to clarify the handling time, which refers to the time it takes for us to process and prepare your order for shipping. Our handling time is 1-2 business days (Monday to Friday).

Order Cut-Off Time: To ensure your order is processed promptly, please note that our order cut-off time is 5:00 PM GMT. Orders placed after this time will be processed on the following business day.

Delivery Couriers: Your orders are entrusted to reputable couriers to ensure timely and secure delivery. We work with trusted partners such as Royal Mail, DHL, and DPD to ensure your products reach you safely and efficiently.

Package Tracking: To keep you informed every step of the way, we provide package tracking for your convenience. Once your order is dispatched, you will receive an email containing tracking details. This enables you to monitor your package's progress and anticipate its delivery.

Undelivered Items and Resolution: In the unlikely event that you do not receive your order, please follow these steps:

  1. Verify the accuracy of the tracking information provided.
  2. If there are any concerns, promptly contact our Customer Support team at or call us at 020 8050 2582.
  3. We will initiate an investigation and work closely with our couriers to resolve the matter and ensure you receive your order.

Customer Support Availability: Our Customer Support team is dedicated to assisting you. We are available Monday to Sunday during the hours of 9:00 AM to 10:00 PM GMT. If you reach out to us during these hours and your call is not answered, we guarantee a call-back within 2 hours. Additionally, emails are responded to within 2 hours during our operational hours.

Contact Us: For any inquiries, concerns, or assistance related to our Shipping Policy, please do not hesitate to reach out to us:

Modification of Policy: ZonoWellness reserves the right to amend or update this Shipping Policy without prior notice. We encourage you to periodically review this policy to stay informed of any changes.

Thank you for choosing ZonoWellness for your wellness needs!

ZonoWellness Website: Email: Phone: 020 8050 2582