Shipping policy

ZonoWellness Shipping Policy - Domestic Orders (UK)

Effective Date: [14/08/23]

Greetings from ZonoWellness! We're excited to have you shop with us. This Shipping Policy outlines the procedures and guidelines for shipping your orders within the UK. By making a purchase from our store, you agree to adhere to the policies detailed below.

Please note: The Below Does NOT Apply to Hot tubs & swim spas

Shipping Costs: We're pleased to offer FREE SHIPPING for all domestic orders within the UK.

Transit, Handling & Order Cut-Off Time - Domestic: For domestic shipments within the UK, the transit time is estimated to be around 7 days (Monday to Friday). Please note that our order cut-off time is 5:00 PM GMT. Orders are processed within 1-2 business days (Monday to Friday).

Delivery Couriers: We entrust Royal Mail, DHL, and DPD as our trusted couriers to ensure the secure and timely delivery of your products.

Change of Address: Please ensure that your delivery address is accurate during the ordering process. If you need to make changes, kindly reach out to us within 24 hours of placing your order via email at help@zonowellness.co.uk or by visiting our store.

Cancellations: You're welcome to cancel your order before it's dispatched. For dispatched orders, please refer to our refund policy for further guidance.

Parcels Damaged In Transit: Should you receive a parcel that appears to be damaged during transit, kindly get in touch with our customer service team immediately for assistance.

Shipping Timeframe: All products come with an estimated shipping time of 7 days. We utilize signed-for shipping services for added security, ensuring the safe delivery of higher-priced items.

Contact Us: If you have any questions or concerns about our Shipping Policy, our Customer Support team is here to assist you:

Modification of Policy: ZonoWellness reserves the right to amend or update this Shipping Policy without prior notice. We encourage you to periodically review this policy to stay informed of any changes.

Thank you for choosing ZonoWellness for your wellness needs!

ZonoWellness Website: https://zonowellness.co.uk Email: help@zonowellness.co.uk Phone: 020 8050 2582

Effective Date: 14/08/23

Hot tubs & Swim Spa Shipping Policy Below:

Shipping Cost:

  • Shipping for Swim Spas & Hot Tubs is £600 inc VAT

What is the delivery & Installation Process like?

  • All deliveries carried out by official Catalina Spas installers

  • Spa dolly deliveries only, no cranes or specialist lifting equipment included.

  • Mainland England and Wales only.

  • Electrical connections not included

  • All orders are dispatched and delivered between Monday and Friday. If orders are placed late on a Friday or during the weekend we will process your order on the following Monday. 

Handling Time:

  • Handling Time is 1-2 Days

Order Cut Off time:

  • Order cut off time is 12AM GMT

Transit Time:

  • Transit time is 1-3 Business Days, although we will always contact you for a preferred delivery date.

Change of Address: Please ensure that your delivery address is accurate during the ordering process. If you need to make changes, kindly reach out to us within 24 hours of placing your order via email at help@zonowellness.co.uk or by visiting our store.

Cancellations: You're welcome to cancel your order before it's dispatched. For dispatched orders, please refer to our refund policy for further guidance.

Parcels Damaged In Transit: Should you receive a parcel that appears to be damaged during transit, kindly get in touch with our customer service team immediately for assistance.

Shipping Timeframe: All products come with an estimated shipping time of 7 days. We utilize signed-for shipping services for added security, ensuring the safe delivery of higher-priced items.

Contact Us: If you have any questions or concerns about our Shipping Policy, our Customer Support team is here to assist you:

Modification of Policy: ZonoWellness reserves the right to amend or update this Shipping Policy without prior notice. We encourage you to periodically review this policy to stay informed of any changes.

Thank you for choosing ZonoWellness for your wellness needs!

ZonoWellness Website: https://zonowellness.co.uk 

Email: help@zonowellness.co.uk

Phone: 020 8050 2582